What is Your Voice Mail Greeting Saying About You?
We don't often call ourselves so when was the last time you checked the greeting on your cell phone, on your office phone or home phone?
I have gotten in the habit of not leaving a message if the message is long. I hang up and text. Long messages drive me crazy. Your message is a form of marketing and creating an impression, good or bad. This opportunity should be used correctly.
Is It Outdated?
It's time to refresh it. Keep it short and sweet. Keep your voice upbeat but not sickly sweet. You know the difference. Many of us keep the same greeting for years. I am as guilty as the next one for forgetting and neglecting this greeting. This is one of my marketing tools and I need to be current and fresh..
Some Make You Cringe
Some greetings are like fingernails on a chalkboard. The person sounds so irritated or that they are really bothered or annoyed by the call. Some sound like they have no time for your call. You know the one that says, Leave a message if you must. I have a friend with a greeting like this. What does yours sound like?
Inflection and Attitude
A pleasant voice and attitude help make people want to do business with you. Make sure your greeting is a snippet of the good attitude they will receive when you finally get to talk. You know the ones that stick in your mind as good ones. Be one of those.
All Those Details Aren't Necessary
We no longer need the caller to tell us what day and time they called. Our phones record this info and the phone number, too. Keep the message short. Of course, state who you are and ask them to please leave a short message. Speak clearly so they will, too.
You know the ones that go on and on telling you everything about them and their whereabouts. Now here's the truth; all I want to know is that I have the right number and called the right person. I don't care that you are out selling another house or helping a client realize their dreams. I am trying to do the same. Just cut to the chase. When I hear this type of greeting I for sure want to hang up and text.
Show a Little Attitude
A good attitude and interest in the caller can be heard in the voice. Using different inflections can sound even more appealing and pleasant to the listening ear. A flat monotone voice is blah and shows a lack of interest and can make the caller wonder if you really are in the business of delivering good customer service.
Try It, You Might Like It
Give it a try. Create a fresh new greeting that matches our lifestyles, quick and professional. Listen back and see if it is the image you want to convey. It could be that little extra that wins you more business. You never know until you try.
Have you checked your voice mail greeting lately?
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Clarksville, TN 37040
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