Real Estate by Debbie Reynolds: Don't Tear Someone Down then Try to Sell Them Something

Don't Tear Someone Down then Try to Sell Them Something

Win the Business Based on Your Merits
I would like to have your business
I don't like negativity and especially from salespeople. As agents we get calls almost daily trying to sell us a new service or product. Many of the calls start out by telling us what a poor job we are doing, how our websites suck or how we can't be found on Google and are losing tons of business.

The conversations are to tear us down and then come to the rescue by sharing the secrets to success if we will give them just 5 minutes of our time.

What they don't realize is they lost the chance at the very beginning by starting the call with such negativity. You don't hit someone in the gut they expect them to stick around and be nursed back to health. I run away fast because any possible respect left in the first few words.

This works the same when we are trying to get new business. We cannot insult or sucker punch a prospect and then expect them to want to do business with us. We can't tell them they are foolish or stupid. We must treat them with respect and ask for an opportunity to share. By showing and sharing information about how they can reach their goal, we will get a receptive ear and a listening audience. We have to win the business and earn their trust.

Successful business people and real estate agents know how to do this. They don't insult first and expect people to hang around and listen. They ask questions and listen for answers and lead them to want to know more. When we demonstrate professionalism and knowledge and the willingness to share, the doors of opportunity open for us to win the business. 

Don't Tear Someone Down then Try to Sell Them Something. Earn their trust and you will earn the business.

For real estate assistance in Clarksville TN, contact The Real Debbie Reynolds at 931-320-6730.


 Centruy 21 Platinum Properties2130 Wilma Rudolph Blvd.

Clarksville, TN 37040

When you need Real Estate services in Clarksville TN

                  it would be my pleasure to assist you!                             

Debbie Reynolds
"The Real Debbie Reynolds"

Check out all Clarksville TN Real Estate on My Website

931-771-9070 Office | 931-320-6730 Cell

Clarksville TN Homes 


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Comment balloon 23 commentsDebbie Reynolds • August 26 2017 02:38AM


As soon as the peson tells me I am behind the 8 ball I am pretty much gone!

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) 4 months ago

This is excellent advice to share.

Have a lovely weekend.

Posted by Roy Kelley, Roy and Dolores Kelley Photographs (Realty Group Referrals) 4 months ago

Good Morning Debbie - you really hit one of my pet peeves.  No one likes to be told what is wrong or what they must do.  Don't you just love those web site and social media cold calls?

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 4 months ago

Good morning Debbie. This is so true and defies my understanding too. Enjoy the day.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) 4 months ago

Debbie Reynolds when people sink to this level, only failure will result. Taking the high road in all we do not only repays us in multiples, but make us feel so much better about ourselves and everyone else.

Posted by Sandy Padula and Norm Padula, JD, GRI NMLS#1483386, Presence, Persistence & Perseverance (Realty One Group) 4 months ago

What a great point, Debbie. I've been the "victim" of those silly sales tactics, myself, and have often wondered what genius thought this was a good idea.

Posted by Nina Hollander, Your Charlotte/Waxhaw/Fort Mill Area Realtor (RE/MAX Executive | Charlotte, NC) 4 months ago

I used to let them get through their speel, but that got old quick, now I usually hang up on them or ask them nicely to take me off of their list.

Posted by Brian England, MBA, GRI, REALTOR® Real Estate in East Valley AZ (Arizona Focus Realty) 4 months ago

Debbie, we do all get those calls telling us we NEED help with something we aren't doing correctly, and not the right way to start a conversation!  

Posted by Joan Cox, Denver Real Estate - Selling One Home at a Time (Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373) 4 months ago

You are so absolutely right!  I just hang up and block. 

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) 4 months ago


Oh, so true.  I have walked away so many times from people like that.  They must catch someone every so often, or they would not keep doing this.  A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding and Marketing (Napa Consultants) 4 months ago

Hi Debbie- you're absolutely right. No one wants to be made to feel as if they've been put down in any situation. But to then try to sell them something, well, not very well thought out. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 4 months ago

Hi Debbie - That's very sound advice. We hear about this mistake from many of our sellers who interviewed agents prior to listing with us - they were very put off by the critical tone of the agents.

Posted by Dick Greenberg, Northern Colorado Residential Real Estate (New Paradigm Partners LLC) 4 months ago

Debbie really good advice. Why in heavens name would you insult somebody and you're wanting to do business with them. And yet it happens all the time.

Posted by Anna Banana Kruchten CRS,CRB, Arizona's Top Banana of Real Estate! (Phoenix Property Shoppe) 4 months ago

Great advice.  It does seem to happen all the time, especially with FSBO's.

Posted by Mel Ahrens, MBA, Kelly Right Real Estate, Customized Choices for your Real Estate Needs (Kelly Right Real Estate) 4 months ago

Debbie the basic concept of Sales 101 is to make positive statements and get the Buyer to agree and say yes to what you are saying.  Once you get them to start saying yes it is hard for them to then say no when you go for the close.

Being negative, especially starting off negative rarely works.

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) 4 months ago

Great wisdom in your post Debbie, then to boot I also like to be treated nice over the phone if I mention this is not a good time or at this point I am not interested....Endre

Posted by Endre Barath, Jr., Realtor - Los Angeles Home Sales 310.486.1002 (Berkshire Hathaway HomeServices) 4 months ago

Negativity has no place in a sales call. I typically just say, "No thank you" and hang up. I have no need to hear all the reasons they're ready to share about why I shouldn't say no.

The same thing happens with emails. I received an email that started off with something like, "you are not found on google with your top search terms." I normally delete those immediately. But I didn't. I responded, "oh, yeah? And what are my top search terms?" and they thought I was asking them to call me because I wanted their help. So they called but realized very quickly I wasn't interested. 


Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, 914-419-0270, 4 months ago

Debbie Reynolds - I'm glad to know Anna Banana Kruchten,CRS,CRB,GRI re-blogged this one or I might have missed it. Just this past Friday, I got one of those calls. Normally, I hang up right away, but this time I listened and the woman didn't take a breath to breathe. When she finally paused to catch her breath, I was quick to say, I understand there are going to be a lot of  legal changes to the way third parties can create websites for us, so I'm not...

Caller hung up. 

Posted by Patricia Feager, Selling Homes Changing Lives (DFW FINE PROPERTIES) 4 months ago

I haven't gotten those calls in a while Debbie Reynolds , but I have gotten them.  Your website isn't visible on Google, and 2 of your links are broken.  Next time I'm going to say "Then how did you find me?" Then hang up...

Posted by Jim Cheney, Rincon Valley Realtor 707.494.1055 (Saint Francis Property Santa Rosa, CA) 4 months ago

 A Negative  approach rarely if ever works well in convincing anyone to switch, buy....etc.

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce - Short Sale (Keller Williams 414-525-0563) about 1 month ago

Good morning, Debbie Reynolds I just saw this one on a reblog for Roy Kelley ... a negative approach is the first ingredient for failure... 

Posted by Barbara Todaro, "Franklin MA Homes" (RE/MAX Executive Realty ) about 1 month ago

Great advice, Debbie. One of the reasons I hesitated getting into real estate is that I'm not interested in "selling" things to people. Then I learned it's possible to work in the business without selling people anything; I just help them find what they are already looking for.

Posted by Nathan Gesner, Broker / Property Manager (American West Realty & Management) about 1 month ago

So true!  And the theory definitely extends to how we interact with our customers and the things we say about homes we view and other agents.  It's all part of establishing trust.

Posted by Brenda Whitman, Live in Laramie Real Estate, Broker/Co-Owner, Laramie, Wyoming (Live in Laramie Real Estate, Laramie, Wyoming) about 1 month ago