Uber Drivers Are Changing. Are Real Estate Agents, too?
I've been studying the changes that have occurred with Uber drivers. I only use them when traveling but have noticed a marked change in the last 6 months. Here are some areas that have changed.
- They are less customer service oriented. The days of the social chat seem gone.
- The cars are less clean. Remember why we didn't like riding in taxis?
- The drivers are less patient. I saw and heard them yell and gesture at other drivers.
- The driving is more reckless. There were times I was sure we would wreck. Don't scare me or drive like a Tijuana taxi driver.
- The little extras are missing. The bottled water and nice music to please the customer are no onger the norm. I am finding that in only about 10% of the rides.
- The drivers were reluctant to run the air conditioning. I am sure they were thinking about economizing while I am thinking comfort.
- Where did the smiles go? I am still a customer that is paying good money and I deserve a little friendliness.
- The drivers seemed to cut corners by not turning down the destination streets and leaving me to walk from the corner, asking me to walk back when they passed the drop-off point. They don't seem to know their way around. I'm the stranger to the city but seem to have to offer directions and they welcome them.
- Prices have increased greatly so make sure the service is good especially if you want a good rating, good tip and a compliment.
So how does this relate to real estate agents. If driving your client around, drive safely and don't scare them. Keep a clean car. Don't insult other drivers and keep your remarks about them to yourself. Radio music can be distracting so please ask first. The climate control should be set to accommodate the guests, clients. What does the client want, and how does he feel?
Think about the little extras. Bottled water on hot days, snacks when scheduling a long showing day will be appreciated. Smile and be friendly. The clients want to know they are important and be thanked for their business.
Know where you are going. Plan your route and be knowledgeable and in charge. You will look bad if you get lost and appear disorganized.
Our prices/fees are being challenged so we must make sure we are worth it and give the best service possible. If you want a good review, referral or repeat business, make sure you stand out and deliver more than expected. Remember people have other choices. When it comes to the Uber driver that disappoints me, I can always call a taxi, a limo service or Lyft next time or decide to drive myself.
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